Our Team

Carolyn Archibold

Carolyn qualified as a physiotherapist from Guy's Hospital, London, in 1985, and gained an MSc with distinction from St George's Medical School, London, in 1995.

Carolyn has extensive clinical experience in neurology and neurosurgery and has worked in specialist neurological rehabilitation units, both in the UK and in New Zealand.

Carolyn has also worked as a care advisor for several leading neurological charities and held a post as Senior Lecturer in the School of Health at the University of Teeside.

Carolyn has over 13 years' experience as a Brain Injury Case Manager.

Current Employment

Clinical Director / Brain injury Case Manager, CA Case Management Ltd.

Carolyn has extensive experience in the clinical assessment and provision of case management services to clients with acquired brain injuries. Her experience includes working with families, resourcing services in private and statutory sectors, and advising on rehabilitation, accommodation and equipment provision. She is responsible for the recruitment and training of support teams, including provision of 24-hour care teams.

Carolyn was elected to the BABICM council and has completed reviews for members hoping to achieve Advanced Membership.

Carolyn also prepares expert care reports for the Court.

Professional

• Advanced Member of BABICM
• Registered with the Health and Care Professions Council

Philippa Fancourt

Philippa first qualified as an Occupational Therapist with BSc (Hons) in Occupational Therapy from Southampton University in 1997.

Philippa has had extensive experience in the UK and South Africa in working with adults and children with complex neurological disabilities.

Current Employment

• 2010 – Present: Brain injury Case Manager, CA Case Management Ltd
• 2005 – Present: Independent Practice Occupational Therapy

Philippa has had considerable experience in working with, leading and training multi-disciplinary teams both as an Occupational Therapist and as a Case Manager. She has expertise in the assessment and provision of specialist equipment and housing adaptations.

Philippa also prepares expert care reports for the Court.

Philippa has a holistic approach to her work as a Case Manager and is able to offer support and guidance to enable clients to achieve their goals and optimise their potential.

Professional

• Member of BABICM
• Member of BAOT
• National Association for Neurological Occupational Therapists
• Registered with the Health and Care Professions Council for Neurological Occupational Therapists.

Trudi Jenkins

Trudi Jenkins first qualified as a Speech & Language Therapist with BSc (Hons) in Speech and Language Pathology, Manchester University in 1995. She then consolidated her knowledge and clinical skills at City University, completing an MSc in Human Communication Disorders, (Acquired Neurology) in 2002.

Trudi took her first working position in the Royal Infirmary in Edinburgh, covering the acute wards and contributing to the multi-disciplinary establishment of a stroke unit and the severe challenging behavioural unit at the Royal Edinburgh Hospital. In 1998, Trudi took up a senior position at Northwick Park Hospital where she developed her skills in acute rehabilitation covering ITU, acute wards and community rehabilitation. In 2002 she became responsible for Speech and Language Therapy team on the Regional Rehabilitation Unit at Northwick Park Hospital where she worked closely as a member of the multi-disciplinary team to develop services.

Current Employment

• 2012 – Present: Brain Injury Case Manager, CA Case Management Ltd
• 2004 – Present: Independent practice providing Speech and Language Therapy “The Communication Clinic”

Trudi has continued to develop and maintain good working relationships with the NHS and supporting services and this experience has allowed her to develop her skills in the rehabilitation of individuals and families.

Trudi has extensive practical experience and knowledge in dealing with the many and varied issues encountered by people with brain injury and their families.

She was a founder of a professional north London based peer supervision and journal club and through this maintains her professional development. She has been acknowledged for her therapeutic skills in the newspaper press, books and television documentaries.

Professional

• Member of BABICM
• Member of Royal College Speech and Language Therapists
• Registered with the Health and Care Professions Council

Nicole Cocksedge

Nicole qualified as an occupational therapist in 1995 from the University of Queensland in Brisbane, Australia. She has worked as a case manager since 2011. She has also lectured in neurology and vocational rehabilitation, and worked for 8 years as the clinical lead of a specialist community brain injury service.

Nicole has extensive clinical experience, having been a case manager since 2011. She joined CA Case Management Ltd in 2020. As well as traumatic brain injury, she has experience in managing spinal, complex orthopaedics, medicine and surgery clients.

In recent years she has lectured or given presentations at King’s College Hospital London and the Oliver Zangwill Centre.

She was also a Research Fellow leading a research project in association with Cambridge University CLAHRC.

Skills

• Brain injury, spinal and complex orthopaedic case management.
• Clinical assessment of older adolescents (16+) and adults.
• Oral and written presentation skills.
• Project management.
• Managing people – recruitment, training and supervision of support workers and professionals.
• Resourcing services and equipment.
• Extensive work with Local Authorities and CCG's.
• Rehabilitation programmes.
• Managing and supervision of multidisciplinary therapy teams and neuropsychologists.

Professional Memberships

• Health and Care Professions Council (HCPC).
• British Association of Brain Injury Case Managers (BABICM).
• British Association of Occupational Therapists (BAOT).
• Case Management Society UK.
• Society for Research in Rehabilitation.

Andrea Burns

Andrea qualified as a physiotherapist from Leipzig University Hospital, Germany, in 1996 and obtained UK state registration from UCL, London in 2003.

Andrea has extensive clinical experience in the treatment of adults with complex neurological disability and she has worked in specialist neurological settings both in the UK and in Germany.

After moving to the UK, Andrea worked in the NHS and in 2005 joined the therapy team in a rehabilitation unit for people with acquired neurological disability.

In 2006, Andrea was appointed Therapy Manager with the responsibility for the development of therapy service in the unit and the management of the therapy team.

Andrea joined CA Case Management Ltd in 2013, where she provides case management services to adult clients with acquired brain injury including recruitment and supervision of extensive care and therapy packages.

Current Employment

• 2013 – Present: Brain Injury Case Manager, CA Case Management Ltd
• 2012 – Present: Independent Practice Physiotherapy
• 2005 – Present: Therapy Manager, Ramsay Healthcare UK

Professional

• Member of Chartered Society of Physiotherapy
• Registered with the Health and Care Professions Council

Helen Wheeler

Helen initially qualified as an Occupational Therapist with a BSc (Hons) from London South Bank University. She then went on to obtain a Post Graduate Certificate with Merit in Business Admin from the Open University.

Helen qualified as an Occupational Therapist in 2007 and now specialises in the treatment of clients following neurological trauma.

She previously worked as a Senior Occupational Therapist within a neurological rehabilitation centre, where she set up the occupational therapy services and reformed the activities services. This included setting up the service protocol, selection of assessment tools, service appraisal and the formulation of a business development plan.

Helen joined CA Case Management Ltd in 2015, where she works with brain injured clients to access appropriate services and set up rehabilitation programmes, as well as managing large care teams for both adults and children, and ensuring that the day-to-day needs of the client are met.

Current Employment

• 2015 – Present: Brain Injury Case Manager, CA Case Management Ltd.

Previous Employment

• 2007 – 2015: Senior Occupational Therapist, The Gardens and Jacobs Neurological Centres.

Professional

• Health and Care Professions Council.
• British Association of Brain Injury Case Managers.
• British Association of Occupational Therapists.
• National Association for Neurological Occupational Therapists.

Johanna Miners

Johanna qualified as an Occupational Therapist in 2008 with a first class BSc (Hons) from Colchester Institute, having previously obtained a degree in Health Studies from Chichester Institute of Higher Education.

Johanna qualified as an Occupational Therapist in 2008 and until recently worked as a Highly Specialist Occupational Therapist covering inpatient rehabilitation and the Stroke Early Supported Discharge Team for the Neurological Rehabilitation Team within the South Essex Partnership Trust (NHS).

She joined CA Case Management Ltd in 2016, where she works with brain injured clients to access appropriate services and set up rehabilitation programmes, as well as managing support teams for both adults and children, and ensuring that the day-to-day needs of the client are met.

Through working as a senior member of a therapy team within the NHS, she developed professional relationships with a variety of agencies, and the skills to set goals and objectives for care teams.

She has led multi-disciplinary teams along with wider multi-professional teams including social workers and medical staff, as well as developing training programmes, and supporting and encouraging junior team members to develop.

Employment

• Present: Brain Injury Case Manager, CA Case Management Ltd.
• 2011 to 2016 Highly Specialist Occupational Therapist covering inpatient rehabilitation and the Stroke Early Supported Discharge Team for the Neurological Rehabilitation Team within the South Essex Partnership Trust (NHS).

Professional

• Health and Care Professions Council.
• British Association of Brain Injury Case Managers.
• British Association of Occupational Therapists.
• COT specialist section: neurological practice.

Michelle Nyamunda

Michelle qualified as an Occupational Therapist with a BSc (Hons) from the University of Northampton. She then went on to obtain a Facilitation of Education Practice (Level 7) from Hertfordshire University.

Michelle joined CA Case Management Ltd as a Brain Injury Case Manager in January 2017. Prior to this she worked as a Community Occupational Therapist within Social Services for Essex County Council which involved the following:

• Commissioning care packages and completing carers’ assessments.
• Completing assessments and documentation in accordance with the Care Act.
• Assessing for adaptations in patients’ homes.
• Assessing for and providing equipment aids.
• Collaboratively working with other professionals and health partners in complex cases.
• Working autonomously and managing a specified caseload.
• Being actively involved in the team and service development.
• Educating students who were undertaking placements in social care.

She also has hands-on experience as a support worker for clients with brain injuries.

Current Employment

Brain Injury Case Manager, CA Case Management Ltd

Previous Employment

Community Occupational Therapist within Social Services for Essex County Council.

Professional

• Health and Care Professions Council.
• British Association of Brain Injury Case Managers.
• British Association of Occupational Therapists.

Joely Bostock

Joely qualified as a RGN/RSCN from Sheffield School of Nursing in 1992 and has worked extensively in paediatrics, including paediatric intensive care.

Joely is a Brain Injury Case Manager (paediatric) for CA Case Management Ltd. This involves working with children with acquired brain injury or cerebral palsy and their families to access appropriate services and set up rehabilitation programmes as required, as well as managing care teams and ensuring that the day-to-day needs of the clients are met.

She provides complex care training and clinical support consultancy to CA Case Management Ltd. Courses are designed and tailored around individual requirements, involving practical skills as well as background theory including:

• Care and management of tracheostomy.
• Long-term ventilation and non-invasive ventilation.
• Neuromuscular conditions.
• Spinal injuries.
• Enteral feeding.
• Epilepsy.
• Basic life support and anaphylaxis.
• Paediatric congenital heart disease.

Current Employment

CA Case Management Ltd (from 2016) Brain Injury Case Manager

Joely Bostock Training and Consultancy (from 2012) Clinical Trainer: Complex Care: Paediatric and Adult

Professional Memberships

• The Nursing and Midwifery Council.
• Royal College of Nursing.

Wendy Hawkins

Wendy qualified as an Occupational Therapist in 2003 with a BSc (Hons) from Colchester Institute.

Wendy qualified as an Occupational Therapist in 2003. She joined CA Case Management Ltd in 2017 as Brain Injury Case Manager and also works in a locum post as a Senior Occupational Therapist with Essex Social Care in Basildon.

She has experience in the following areas:

• Assessing people with physical and mental health problems, setting goals and planning their rehabilitation to maximise their independence.
• Completing assessments for adults in the community with urgent and complex needs.
• Completing manual handling risk assessments, providing equipment and adaptations, and providing manual handling guidance and care plans for carers.
• Supervising teams to provide guidance, support and supervision.
• Liaising with various agencies to maximise independent living potential.

Present Employment

Brain Injury Case Manager, CA Case Management Ltd,

Senior Occupational Therapist (2014 onwards), locum posts within Essex Social Care.

Professional Memberships

• Health and Care Professions Council.
• British Association of Brain Injury Case Managers.
• British Association of Occupational Therapists.

Kerry Lockhart

Kerry qualified with a BSc (Hons) in Occupational Therapy from Sheffield Hallam University in 2001, a Diploma in Cognitive Behavioural Therapy from Anglia Ruskin University in 2007, and as a Manual Handling Trainer in 2012.

Kerry joined CA Case Management Ltd as a Brain Injury Case Manager in 2018, having previously been a Clinical Lead Community Occupational Therapist with Essex Partnership University Trust.

Skills

• Brain injury case management.
• Clinical assessment of children and adults with disability.
• Complex discharge planning.
• Oral presentation skills.
• Project management.
• Managing people – recruitment, training, supervision and appraisal of support workers.
• Student training.
• Resourcing services and equipment.
• Extensive work with Local Authorities.
• Rehabilitation programmes.
• Management of clients in specialist facilities.
• Completion of risk assessments and manual handling plans.

Professional Memberships

• Health and Care Professions Council (HCPC).
• British Association of Brain Injury Case Managers (BABICM).
• British Association of Occupational Therapists (BAOT).

Pippa De Labillière

Pippa qualified with a Graduate Diploma in Physiotherapy from Guy’s Hospital School of Physiotherapy in 1991. Her dissertation was in Cerebral Palsy.

Pippa rejoined CA Case Management Ltd as a Brain Injury Case Manager in 2018 after spending time as a volunteer physiotherapist in India. She also works as an independent physiotherapist with Anglia Neuro Rehab.

She has experience in the following areas:

• Brain injury case management.
• Clinical assessment of children and adults with disability.
• Oral presentation skills.
• Project management.
• Managing people – recruitment, training and supervision of support workers.
• Resourcing services and equipment.
• Extensive work with Local Authorities.
• Rehabilitation programmes.
• Management of clients in specialist facilities.

Present Employment

Brain Injury Case Manager, CA Case Management Ltd.

Independent physiotherapist with Anglia Neuro Rehab.

Professional Memberships

• Health and Care Professions Council (HCPC).
• British Association of Brain Injury Case Managers (BABICM).
• Chartered Society Physiotherapy.
• ACPIN – Association Chartered Physiotherapists with an interest in neurology.

Joanne Marshall

Joanne qualified as a Registered Mental Health Nurse in 1990, initially working on a rehabilitation ward and in community settings. Until 2020 she was the Neurological Centre Director at The Chantry, and as well as working as a brain injury case manager for CA Case Management Ltd, she is director of an independent healthcare consultancy.

In additional to the above, Joanne worked as a Deputy Manager of a specialist nursing home for South London housing association from 1995 to 2002.

In 2002 Joanne took the Registered Manager’s role at Sue Ryder, The Chantry neurological care centre being responsible for safe and effective delivery of 24/7 complex care and rehabilitation for 32 residents.

Joanne moved into a business development role in 2011 where she worked with the NHS and Social care commissioners to implement new palliative care and dementia community services in the eastern region.

In 2014 Joanne returned to The Chantry neurological centre to take on the role of Neurological Centre Director, where she collaborated with NHS Suffolk to open the first specialist neurorehabilitation (level 2) unit in Suffolk at The Chantry. The centre achieved an Outstanding rating with The Care Quality Commission in 2019.

She has experience in the following areas:

• Leading and developing teams.
• Transformation and change management.
• Communication and engagement.
• Project management.
• Managing budgets.
• People and client focussed.

Professional Memberships

• Nursing and Midwifery Council.
• Royal College of Nursing.

Chantel Brooks

Chantel qualified with a degree in Adult Nursing in 2009 from Anglia Ruskin University, initially working in various nursing posts for Mid Essex Hospital. As well as working as a brain injury case manager for CA Case Management Ltd, she also provides complex care training and clinical support to OBH Consultancy.

In additional to the above nursing degree, Chantel has extensive work-based certificates and diplomas including a Diploma in Leadership and Management, Education and Training, and Level 6 Foundation in Burns and Plastics.

Chantel has worked extensively in acute care and the community, including neurological rehabilitation and complex clinical care. She has held senior posts at managerial and clinical level and has also worked as a Registered Clinical Manager.

She has experience in the following areas:

• Qualified RGN background in high dependency/critical care, training and management of community care teams.
• Management of complex home care packages including staff training and support.
• Liaison with key professionals including therapy and medical staff.
• Confident and focussed.
• Organised, adaptable, positive and decisive.
• Ability to work autonomously and manage time effectively.
• Excellent interpersonal and communication skills.

Professional Memberships

• The Nursing and Midwifery Council.
• Royal College of Nursing.
• BABICM.

Kay Taylor

Kay joined CA Case Management Ltd in 2021 as a Brain Injury and Spinal Case Manager, having worked in this field since 2015. She qualified as an Occupational Therapist in New Zealand in 2008. Kay case manages adults and children who have sustained a brain injury, spinal cord injury, cerebral palsy and other complex physical or psychological trauma.

In addition to the above, Kay works as an expert witness/rehabilitation cost consultant.

Kay has worked in various acute and community-based roles, and has developed a sound clinical knowledge of the impact serious injuries and complex healthcare needs have on the individual and their ability to perform activities of daily living, leisure, and work activities. She has worked with clients with a variety of neurological conditions, physical disabilities, intellectual disabilities, challenging behaviour, and life limiting/palliative care needs. Kay has significant experience working with nonverbal clients and those using AAC (Augmentative and Alternative Communication).

Kay has worked with children and adults with exceptional health needs, including home-based ventilation, and have held responsibility for the moving and handling and positional needs of clients with autonomic instability and complex airway management.

Kay has experience in the following areas:

• Traumatic and acquired brain injury.
• Spinal cord injury.
• Birth injury including cerebral palsy.
• Long-term neurological conditions and impairments.
• Terminal illness/palliative care needs.
• Additional orthopaedic injuries.
• Major adaptations.
• Complex moving and handling.
• Complex equipment.
• Commissioning care.
• Working within an MDT.
• Goal setting and rehabilitation.

Professional Memberships

• Health and Care Professions Council.
• British Association of Brain Injury Case Managers.
• Royal College Occupational Therapists.

Natasha Knott

Natasha joined CA Case Management Ltd in 2021 as a Brain and Spinal Injury Case Manager. She qualified as an Occupational Therapist in 2015 with a BSc Hons from the University of Essex. Her specialist area of clinical practice is neurological conditions including brain injuries and spinal cord injuries. Prior to her career as a case manager, she held a senior position as an Occupational Therapist within the NHS.

Natasha specialises in the management of complex neurological disability and promotion of health and well-being. She has experience in leading multidisciplinary teams and management of care planning and risk assessments.

Throughout her career she has managed the discharge planning process for clients with complex needs, and has experience in working alongside health and social care colleagues in the statutory sector.

She has experience in the management and training of specialist support teams and her work currently includes the provision of bespoke training packages for support teams to facilitate community rehabilitation.

Natasha has experience in the following areas:

• Traumatic and acquired brain injury.
• Spinal cord injury.
• Long-term neurological conditions and impairments.
• Complex disability management.
• Orthopaedics and major trauma.
• Specialist medicine.
• Working with health and social care services.
• Working within an MDT.
• Discharge planning and carer training.
• Cognitive assessments.
• Client, family and carer education.
• Home environment assessment, equipment provision and home adaptations.

Professional Memberships

• Health and Care Professions Council.
• British Association of Brain Injury Case Managers.
• Royal College Occupational Therapists.

Danielle Playle

Danielle joined CA Case Management Ltd in 2021 as a Brain Injury Case Manager. She qualified in July 2009 with a BSc Hons in Nursing from Anglia Ruskin University. Her background is as a nurse working with children and adults with complex health needs and disabilities. She has also previously worked in a busy accident and emergency department, as a practice nurse in general practice, and with Mid-Essex Extended Hours Hub and GP Healthcare Alliance.

Danielle has worked in acute care and in the community since 2009.

She currently works as a case manager with both adult and paediatric clients with brain injuries, spinal cord injuries and other complex neurological disabilities.

She has experience working as part of a multi-disciplinary team. She currently works with Orchard Brooks Healthcare delivering complex care training to care and support teams.

Danielle has experience in the following areas:

• Qualified RGN background in high dependency/critical care, training and management of community care teams.
• Management of complex home care packages including staff training and support.
• Liaison with key professionals including therapy and medical staff.

Professional Memberships

• The Nursing and Midwifery Council.
• Royal College of Nursing.
• BABICM.