Our Team

Carolyn Archibold

Carolyn qualified as a physiotherapist from Guy's Hospital, London, in 1985, and gained an MSc with distinction from St George's Medical School, London, in 1995.

Carolyn has extensive clinical experience in neurology and neurosurgery and has worked in specialist neurological rehabilitation units, both in the UK and in New Zealand.

Carolyn has also worked as a care advisor for several leading neurological charities and held a post as Senior Lecturer in the School of Health at the University of Teeside.

Carolyn has over 13 years' experience as a Brain Injury Case Manager.

Current Employment

Clinical Director / Brain injury Case Manager, CA Case Management Ltd.

Carolyn has extensive experience in the clinical assessment and provision of case management services to clients with acquired brain injuries. Her experience includes working with families, resourcing services in private and statutory sectors, and advising on rehabilitation, accommodation and equipment provision. She is responsible for the recruitment and training of support teams, including provision of 24-hour care teams.

Carolyn was elected to the BABICM council and has completed reviews for members hoping to achieve Advanced Membership.

Carolyn also prepares expert care reports for the Court.

Professional

• Advanced Member of BABICM
• Registered with the Health and Care Professions Council

Philippa Fancourt

Philippa first qualified as an Occupational Therapist with BSc (Hons) in Occupational Therapy from Southampton University in 1997.

Philippa has had extensive experience in the UK and South Africa in working with adults and children with complex neurological disabilities.

Current Employment

• 2010 – Present: Brain injury Case Manager, CA Case Management Ltd
• 2005 – Present: Independent Practice Occupational Therapy

Philippa has had considerable experience in working with, leading and training multi-disciplinary teams both as an Occupational Therapist and as a Case Manager. She has expertise in the assessment and provision of specialist equipment and housing adaptations.

Philippa also prepares expert care reports for the Court.

Philippa has a holistic approach to her work as a Case Manager and is able to offer support and guidance to enable clients to achieve their goals and optimise their potential.

Professional

• Member of BABICM
• Member of BAOT
• National Association for Neurological Occupational Therapists
• Registered with the Health and Care Professions Council for Neurological Occupational Therapists.

Andrea Burns

Andrea qualified as a physiotherapist from Leipzig University Hospital, Germany, in 1996 and obtained UK state registration from UCL, London in 2003.

Andrea has extensive clinical experience in the treatment of adults with complex neurological disability and she has worked in specialist neurological settings both in the UK and in Germany.

After moving to the UK, Andrea worked in the NHS and in 2005 joined the therapy team in a rehabilitation unit for people with acquired neurological disability.

In 2006, Andrea was appointed Therapy Manager with the responsibility for the development of therapy service in the unit and the management of the therapy team.

Andrea joined CA Case Management Ltd in 2013, where she provides case management services to adult clients with acquired brain injury including recruitment and supervision of extensive care and therapy packages.

Current Employment

• 2013 – Present: Brain Injury Case Manager, CA Case Management Ltd
• 2012 – Present: Independent Practice Physiotherapy
• 2005 – Present: Therapy Manager, Ramsay Healthcare UK

Professional

• Member of Chartered Society of Physiotherapy
• Registered with the Health and Care Professions Council

Helen Wheeler

Helen initially qualified as an Occupational Therapist with a BSc (Hons) from London South Bank University. She then went on to obtain a Post Graduate Certificate with Merit in Business Admin from the Open University.

Helen qualified as an Occupational Therapist in 2007 and now specialises in the treatment of clients following neurological trauma.

She previously worked as a Senior Occupational Therapist within a neurological rehabilitation centre, where she set up the occupational therapy services and reformed the activities services. This included setting up the service protocol, selection of assessment tools, service appraisal and the formulation of a business development plan.

Helen joined CA Case Management Ltd in 2015, where she works with brain injured clients to access appropriate services and set up rehabilitation programmes, as well as managing large care teams for both adults and children, and ensuring that the day-to-day needs of the client are met.

Current Employment

• 2015 – Present: Brain Injury Case Manager, CA Case Management Ltd.

Previous Employment

• 2007 – 2015: Senior Occupational Therapist, The Gardens and Jacobs Neurological Centres.

Professional

• Health and Care Professions Council.
• British Association of Brain Injury Case Managers.
• British Association of Occupational Therapists.
• National Association for Neurological Occupational Therapists.

Johanna Miners

Johanna qualified as an Occupational Therapist in 2008 with a first class BSc (Hons) from Colchester Institute, having previously obtained a degree in Health Studies from Chichester Institute of Higher Education.

Johanna qualified as an Occupational Therapist in 2008 and until recently worked as a Highly Specialist Occupational Therapist covering inpatient rehabilitation and the Stroke Early Supported Discharge Team for the Neurological Rehabilitation Team within the South Essex Partnership Trust (NHS).

She joined CA Case Management Ltd in 2016, where she works with brain injured clients to access appropriate services and set up rehabilitation programmes, as well as managing support teams for both adults and children, and ensuring that the day-to-day needs of the client are met.

Through working as a senior member of a therapy team within the NHS, she developed professional relationships with a variety of agencies, and the skills to set goals and objectives for care teams.

She has led multi-disciplinary teams along with wider multi-professional teams including social workers and medical staff, as well as developing training programmes, and supporting and encouraging junior team members to develop.

Employment

• Present: Brain Injury Case Manager, CA Case Management Ltd.
• 2011 to 2016 Highly Specialist Occupational Therapist covering inpatient rehabilitation and the Stroke Early Supported Discharge Team for the Neurological Rehabilitation Team within the South Essex Partnership Trust (NHS).

Professional

• Health and Care Professions Council.
• British Association of Brain Injury Case Managers.
• British Association of Occupational Therapists.
• COT specialist section: neurological practice.

Joely Bostock

Joely qualified as a RGN/RSCN from Sheffield School of Nursing in 1992 and has worked extensively in paediatrics, including paediatric intensive care.

Joely is a Brain Injury Case Manager (paediatric) for CA Case Management Ltd. This involves working with children with acquired brain injury or cerebral palsy and their families to access appropriate services and set up rehabilitation programmes as required, as well as managing care teams and ensuring that the day-to-day needs of the clients are met.

She provides complex care training and clinical support consultancy to CA Case Management Ltd. Courses are designed and tailored around individual requirements, involving practical skills as well as background theory including:

• Care and management of tracheostomy.
• Long-term ventilation and non-invasive ventilation.
• Neuromuscular conditions.
• Spinal injuries.
• Enteral feeding.
• Epilepsy.
• Basic life support and anaphylaxis.
• Paediatric congenital heart disease.

Current Employment

CA Case Management Ltd (from 2016) Brain Injury Case Manager

Joely Bostock Training and Consultancy (from 2012) Clinical Trainer: Complex Care: Paediatric and Adult

Professional Memberships

• The Nursing and Midwifery Council.
• Royal College of Nursing.

Wendy Hawkins

Wendy qualified as an Occupational Therapist in 2003 with a BSc (Hons) from Colchester Institute.

Wendy qualified as an Occupational Therapist in 2003. She joined CA Case Management Ltd in 2017 as Brain Injury Case Manager and also works in a locum post as a Senior Occupational Therapist with Essex Social Care in Basildon.

She has experience in the following areas:

• Assessing people with physical and mental health problems, setting goals and planning their rehabilitation to maximise their independence.
• Completing assessments for adults in the community with urgent and complex needs.
• Completing manual handling risk assessments, providing equipment and adaptations, and providing manual handling guidance and care plans for carers.
• Supervising teams to provide guidance, support and supervision.
• Liaising with various agencies to maximise independent living potential.

Present Employment

Brain Injury Case Manager, CA Case Management Ltd,

Senior Occupational Therapist (2014 onwards), locum posts within Essex Social Care.

Professional Memberships

• Health and Care Professions Council.
• British Association of Brain Injury Case Managers.
• British Association of Occupational Therapists.

Kerry Lockhart

Kerry qualified with a BSc (Hons) in Occupational Therapy from Sheffield Hallam University in 2001, a Diploma in Cognitive Behavioural Therapy from Anglia Ruskin University in 2007, and as a Manual Handling Trainer in 2012.

Kerry joined CA Case Management Ltd as a Brain Injury Case Manager in 2018, having previously been a Clinical Lead Community Occupational Therapist with Essex Partnership University Trust.

Skills

• Brain injury case management.
• Clinical assessment of children and adults with disability.
• Complex discharge planning.
• Oral presentation skills.
• Project management.
• Managing people – recruitment, training, supervision and appraisal of support workers.
• Student training.
• Resourcing services and equipment.
• Extensive work with Local Authorities.
• Rehabilitation programmes.
• Management of clients in specialist facilities.
• Completion of risk assessments and manual handling plans.

Professional Memberships

• Health and Care Professions Council (HCPC).
• British Association of Brain Injury Case Managers (BABICM).
• British Association of Occupational Therapists (BAOT).

Kay Taylor

Kay joined CA Case Management Ltd in 2021 as a Brain Injury and Spinal Case Manager, having worked in this field since 2015. She qualified as an Occupational Therapist in New Zealand in 2008. Kay case manages adults and children who have sustained a brain injury, spinal cord injury, cerebral palsy and other complex physical or psychological trauma.

In addition to the above, Kay works as an expert witness/rehabilitation cost consultant.

Kay has worked in various acute and community-based roles, and has developed a sound clinical knowledge of the impact serious injuries and complex healthcare needs have on the individual and their ability to perform activities of daily living, leisure, and work activities. She has worked with clients with a variety of neurological conditions, physical disabilities, intellectual disabilities, challenging behaviour, and life limiting/palliative care needs. Kay has significant experience working with nonverbal clients and those using AAC (Augmentative and Alternative Communication).

Kay has worked with children and adults with exceptional health needs, including home-based ventilation, and have held responsibility for the moving and handling and positional needs of clients with autonomic instability and complex airway management.

Kay has experience in the following areas:

• Traumatic and acquired brain injury.
• Spinal cord injury.
• Birth injury including cerebral palsy.
• Long-term neurological conditions and impairments.
• Terminal illness/palliative care needs.
• Additional orthopaedic injuries.
• Major adaptations.
• Complex moving and handling.
• Complex equipment.
• Commissioning care.
• Working within an MDT.
• Goal setting and rehabilitation.

Professional Memberships

• Health and Care Professions Council.
• British Association of Brain Injury Case Managers.
• Royal College Occupational Therapists.

Natasha Knott

Natasha joined CA Case Management Ltd in 2021 as a Brain and Spinal Injury Case Manager. She qualified as an Occupational Therapist in 2015 with a BSc Hons from the University of Essex. Her specialist area of clinical practice is neurological conditions including brain injuries and spinal cord injuries. Prior to her career as a case manager, she held a senior position as an Occupational Therapist within the NHS.

Natasha specialises in the management of complex neurological disability and promotion of health and well-being. She has experience in leading multidisciplinary teams and management of care planning and risk assessments.

Throughout her career she has managed the discharge planning process for clients with complex needs, and has experience in working alongside health and social care colleagues in the statutory sector.

She has experience in the management and training of specialist support teams and her work currently includes the provision of bespoke training packages for support teams to facilitate community rehabilitation.

Natasha has experience in the following areas:

• Traumatic and acquired brain injury.
• Spinal cord injury.
• Long-term neurological conditions and impairments.
• Complex disability management.
• Orthopaedics and major trauma.
• Specialist medicine.
• Working with health and social care services.
• Working within an MDT.
• Discharge planning and carer training.
• Cognitive assessments.
• Client, family and carer education.
• Home environment assessment, equipment provision and home adaptations.

Professional Memberships

• Health and Care Professions Council.
• British Association of Brain Injury Case Managers.
• Royal College Occupational Therapists.

Karen Patient

Karen joined CA Case Management Ltd in 2022 as a brain and spinal cord injury case manager, having worked in this field since 2012. She has experience working with clients in hospital, residential rehabilitation services and community settings, which has given her an excellent understanding of the challenges and complexities faced by clients and their families after sustaining a brain or spinal cord injury.

Karen is involved in all aspects of the case management role. She provides detailed costed case management reports in addition to Immediate Needs Assessments. She has extensive experience in the coordination of services and professionals as well as support worker recruitment and line management, including large 24-hour care teams.

Karen has experience from the point of hospital discharge, to inpatient rehabilitation as well as adaptation of property, and ongoing therapy. She has expertise in case management assessment and from this in supporting clients and their families to identify realistic goals and researching resources to achieve those goals. She has a sound clinical knowledge of the impact serious injuries and complex healthcare needs have on the individual and their ability to perform activities of daily living, leisure, and work activities.

Present Employment

• Brain Injury Case Manager, CA Case Management Ltd

Professional Memberships

• Social Work Register
• Advanced Member of the British Association of Brain Injury Case Managers (BABICM)
• Case Management Society UK (CMSUK)

Caroline Wilkinson

Caroline qualified as a Registered General Nurse in 1985, and since then has specialised in the field of neuroscience, working as a Senior Nurse/Sister in several world renowned centres of excellence in both neuro and general critical care units, in the UK and in Australia.

Since 2007, Caroline has worked as an adults’ brain and spinal cord injury case manager, providing bespoke case management services for adults with catastrophic injuries including traumatic and acquired brain injury, cerebral palsy, spinal cord injury, complex orthopaedic injuries, or other complex disabilities.

Caroline has extensive experience working with adult clients ranging from those with high levels of complex physical disabilities, to those who may be more independently mobile, but who have complex cognitive and behavioural disabilities. She has acted as a case manager for many clients with spinal cord injury, including the setting up and management of two-to-one 24/7 community care packages, as well as ensuring their clinical and rehabilitation needs are met and supporting them to achieve aspirational goals.

Present Employment

• 2022 – Present: Brain Injury Case Manager, CA Case Management Ltd

Professional Memberships

• Advanced member the British Association of Brain Injury Case Managers (BABICM)
• Royal College of Nursing (RCN)
• Nursing and Midwifery Council (NMC)
• Spinal Injuries Association (SIA)

Lynne Barbone

Lynne qualified as a Social Worker in 1998 and gained substantial experience as a practising Social Worker in the community working for Essex County Council and Windsor and Maidenhead Council. She completed Care Act assessments and reviews, commissioning paid care and support planning using direct payments. This required substantial knowledge of statutory funding streams, assessment process and both personal budgets and direct payments from the Local Authority and NHS.

Lynne has worked with a complex caseload of adults with wide ranging conditions including neurological conditions, brain injury and learning disability. She worked as a Senior Social Worker and then Team Manager for a team of independent social workers undertaking complex annual care reviews.

Moving into Case Management in 2019, Lynne has continued to gain experience of managing complex clients and their care teams, setting up Independent Living Opportunities for a number of young clients wanting to live in their own home for the first time and co-ordinating all the necessary services and MDT professionals required for both rehabilitation and long support of complex disability. She has worked with settled and unsettled cases producing regular Case Management reports and costings as required.

Skills

• Traumatic and acquired brain injury
• Working with traumatic and acquired brain injury
• Neurological conditions
• Learning disability and autism
• Birth Injury including cerebral palsy
• Assessment of care needs and person-centred care planning
• Recruitment and management of care teams
• Planning and setting up of Independent Living opportunities for young people moving out for the first time
• Coordination of and liaison with a variety of professionals and services including MDT and Financial Deputy
• Capacity and Risk assessments as required
• Safeguarding assessments and partnership working with Local Authority

Professional memberships

• Traumatic and acquired brain injury
• Social Work England Registration
• British Association of Brain Injury Case Managers

Nikki Banham-Hall

I joined CA Case Management Ltd in 2022 case managing adults who have sustained a brain or spinal cord injury. I have worked as a physiotherapist in various hospital and community settings from acute neurological ITU and to long term rehabilitation units.

I have worked with clients with complex physical and cognitive needs resulting from traumatic or acquired brain injuries or other neurological conditions. I have extensive knowledge of setting personalised goals, monitoring their progress, and adapting as required. I have extensive experience of working with specialised MDTs using a person-centred approach to ensure clients achieve their goals.

Qualifications

• I qualified as a physiotherapist in 2000 from the University of West of England, Bristol

Skills

• Traumatic and acquired brain injury
• Long-term neurological conditions and impairments
• Complex orthopaedic injuries
• Working in and managing MDTs
• Goal setting and rehabilitation
• Management, training, and supervision of support staff

Work History

• Case Manager – CA Case Management Ltd
• Senior Specialist Physiotherapist – Neurologix Physiotherapy
• Senior Physiotherapist – Askham Rehab. Askham Village Community
• Senior Physiotherapist – BIRT Fen House, Ely
• Marketing director – Clinical Skills Pro
• Senior Physiotherapist – St Andrews Healthcare
• Senior Elderly Care Physiotherapist – Luton and Dunstable Hospital
• Senior Physiotherapist – Addenbrookes Hospital
• Rotational Physiotherapist – Morriston Hospital, Swansea

Tony Collinson

Tony completed his Masters in Social Work in 2012. He has 20 years’ experience in social care, working in a variety of settings with complex clients.

He has Experience in working within a litigation framework and is passionate about achieving positive outcomes for clients. Tony has worked extensively in acute hospital settings, working closely with adults and their families dealing with severe loss and trauma, in stroke, orthopaedic and cardiac wards. He is accomplished in providing intense emotional and practical support, identifying the needs and accessing appropriate physical, cognitive and social rehabilitation networks to maximise the potential for recovery. Tony has a significant depth of experience and contemporary knowledge in using the Mental Capacity Act to determine an adult’s ability to make informed decisions.

Expertise

• Traumatic Brain Injury
• Acquired Brain injury
• Spinal Injury
• Complex Orthopaedic Injuries
• Cerebral Palsy
• Mental Capacity Act
• Stroke

Key skills

• Coordinating Rehabilitation programmes
• Collaborative working with clients and professionals
• Report writing
• Communication
• Assessment
• Time management

Professional membership

• BABICM
• Social Work England – Registration no: SW90679
• Client groups
• Adults