At CA Case Management, we specialise in providing comprehensive case management services for adults and children with complex acquired brain injury. This could be as a result of a traumatic injury such a road traffic incident or it could be as a result of medical negligence, for example, a birth injury. Our mission is to guide clients through their rehabilitation journey, ensuring they receive the highest quality care and support for recovery and long-term wellbeing.

Our approach to case management

We understand that every client’s needs are unique, particularly when dealing with catastrophic and life-changing injuries. Our case managers work closely with multidisciplinary teams to coordinate all necessary services. The wider team may incorporate psychologists, speech and language therapists, occupational therapists, nurses and physiotherapists, amongst other health and social care professionals and community support. This collaborative approach ensures that each client receives holistic care and support tailored to their specific health, wellbeing, social care, education and occupational needs.

Essential elements of quality care

To create a quality care plan for successful rehab and recovery, we integrate various forms of support, including:

  • Physical healthcare: from acute support to ongoing physiotherapy requirements and the provision of adaptive or specialist equipment.

  • Care: supporting client with a care/support packages which best meets there needs

  • Mental health support: with the support of psychologists to provide emotional and psychological care that can extend to family support for the benefit of the client.
  • Community support: ensuring clients have access to the services and activities that help reintegration into their communities with confidence and where possible, their independence.

  • Return to work or education: supporting clients to get back to work or education, or find new employment opportunities.

  • Housing support: Assisting with finding suitable living arrangements that support ongoing recovery and long-term plans.

  • Financial support: Helping clients apply for financial assistance and benefits that support their recovery and long-term needs.

Legal and deputy liaison

We are instructed by your solicitor, but we act independently. Our objective is to manage your rehabilitation.. For our clients with a deputy, we work collaboratively to act in the client’s best interests, ensuring all decisions support their wellbeing and rehabilitation needs.

Family involvement and long-term support

We recognise the vital role families play in the rehabilitation process. Our case managers work with families to help clients make the most of life, coordinating services and support to address both the immediate and long-term needs that support the client’s welfare and the family’s part to play in it.

What does a case manager do?

The most important role for a case manager is to optimise their client’s potential. This includes:

  • Conducting an Immediate Needs Assessment (INA), which builds a comprehensive picture of the client’s needs, current function and treatment to date, lifestyle prior to injury and what is important to the client in terms of goals and outcomes.
  • Identifying immediate priorities for rehabilitation and appropriate goals that meet the needs and expectations of the client and in certain circumstances, their families.
  • Establishing a comprehensive care and therapy package tailored to the individual’s specific needs.
  • Coordinating and collaborating with multidisciplinary teams consisting of a range of healthcare and community professionals from across NHS, statutory and private services, to deliver the necessary services.
  • Monitoring and evaluating the integration and effectiveness of rehabilitation and treatment, regularly reviewing the plan with the client, their family and MDT, to ensure the success of interventions and make changes where appropriate.
  • Continually advocating for the client and providing relevant support to their families and friends.
Homecare services

Recognising that many individuals will need support throughout their lifetime, we provide dedicated homecare that adapts to our clients’ changing needs. This includes:

  • Dedicated homecare manager and team: Our dedicated home care manager leads the homecare team to ensure that the services we provide are CQC compliant, meaning they are safe, effective, caring, responsive and well-led.

  • 24/7 community care packages: We offer round-the-clock care ensuring clients receive consistent, reliable support at all times.

  • Stringent recruitment process: We oversee the recruitment of support workers and carers and ensure that each client is matched with a homecare support worker or carer that is the right fit not only in terms of skills and experience, but in personality too. It’s vital that we get this right for our clients, who will rely on the support of the homecare team in the long-term and experience better outcomes and overall quality of life with people they can trust and build strong relationships with.

  • Training and supervision: Training is a critical component of our service. We ensure that our support workers and carers are equipped with the knowledge and skills necessary to care for clients with complex brain injuries. Ongoing training and supervision guarantees that our team can meet the evolving needs of our clients, providing them with the best possible care and support.

What does a homecare expert do?

The homecare team will support case managers to ensure that care packages and plans are appropriate to the client’s needs and empower clients to maintain maximum control over their lives while ensuring their best interests are prioritised.

Homecare experts play a crucial role in the care and rehabilitation of clients with brain injuries. Their responsibilities are diverse to meet the specific needs of each client, which can include:

  • Assistance with Activities of Daily Living (ADLs): Helping clients with personal care including bathing, dressing and other hygiene factors.

  • Mobility support: Assisting clients in moving round the home which may include hoist support.

  • Nutritional support: Preparing or helping clients to prepare meals, monitoring nutrition and in some cases, PEG or enteral feeding.

  • Medication management: Administering and monitoring medication.

  • Rehabilitation exercises: Assisting clients with physical, occupational or speech therapy exercises to enhance their rehabilitation.

  • Emotional and psychological support: Providing emotional support to improve mental wellbeing and engaging clients in activities that stimulate cognitive function to support memory and communication.

  • Community integration and social support: Helping clients engage in community activities to support integration and encouraging and facilitating hobbies and interests that improve quality of life.

  • Documenting and reporting: Maintaining detailed records of the client’s progress, daily activities and communicating with healthcare providers and case managers to report on the client’s welfare.