We specialise in providing comprehensive case management services for adults and children with complex neurological injuries. This could be because of a traumatic injury such a road traffic incident or it could be as a result of medical negligence, for example, a birth injury.

We recognise the vital role families play in the rehabilitation process. Our case managers work with families to help clients make the most of life, coordinating services and support to address both the immediate and long-term needs that support the client’s welfare and the family’s part to play in it.

Our mission is to guide clients and families through their journey, ensuring they receive the highest quality support for recovery and long-term wellbeing. We work closely with multidisciplinary teams across statutory and private services to deliver holistic care tailored to each client’s needs.

For our clients with a deputy, we work collaboratively to act in the client’s best interests, ensuring all decisions support their wellbeing and rehabilitation needs.

Our approach to case management

We understand that every client’s needs are unique, particularly when dealing with catastrophic and life-changing injuries. Our case managers work closely with multidisciplinary teams to coordinate all necessary services. The wider team may incorporate psychologists, speech and language therapists, occupational therapists, nurses and physiotherapists, amongst other health and social care professionals and community support. This collaborative approach ensures that each client receives clear communication, holistic care and support tailored to their specific health, wellbeing, social care, education and occupational needs.

Essential elements of quality care

To create a quality care plan for successful rehab and recovery, we integrate various forms of support, including:

  • Physical health: from acute support to ongoing physical health needs.

  • Mental health: with the support of psychologists to provide emotional and psychological care that can extend to family support for the benefit of the client.

  • Functional support: including the provision of adaptive or specialist equipment, or support with adaptive vehicles to best suit client needs

  • Education and vocational activity: supporting clients to get back to work or education or ensuring clients have access to the services and activities that help reintegration into their communities

  • Finance and housing: Helping clients apply for financial assistance and benefits that support their recovery and long-term needs and assisting with finding suitable living arrangements that support ongoing recovery and long-term plans.

  • Advocacy: Continually advocating for clients and providing relevant support to them and their family.

  • Supporting clients through litigation process: instructing third parties and supporting insurers as required. Creating clear and concise case management reports

  • Monitoring and evaluating the integration and effectiveness of rehabilitation and treatment, regularly reviewing the plan with the client, their family and MDT, to ensure the success of interventions and make changes where appropriate.

The most important role for a case manager is to optimise their client’s potential. This includes:

  • Conducting an Immediate Needs Assessment (INA), which builds a comprehensive picture of the client’s needs, current function and treatment to date, lifestyle prior to injury and what is important to the client in terms of goals and outcomes.
  • Identifying immediate priorities for rehabilitation and appropriate goals that meet the needs and expectations of the client and in certain circumstances, their families.
  • Establishing a comprehensive care and therapy package tailored to the individual’s specific needs.
  • Coordinating and collaborating with multidisciplinary teams consisting of a range of healthcare and community professionals from across NHS, statutory and private services, to deliver the necessary services.
  • Monitoring and evaluating the integration and effectiveness of rehabilitation and treatment, regularly reviewing the plan with the client, their family and MDT, to ensure the success of interventions and make changes where appropriate.
  • Continually advocating for the client and providing relevant support to their families and friends.
Homecare services

Our home care solutions are designed for clients with complex needs, delivered by bespoke teams recruited specifically for each individual.

Services include:

  • 24/7 on call and care packages
  • Designated case manager involvement in care planning and risk assessments
  • Engaging, person-centred care plans tailored to lifestyle and preferences
  • Clinical support for complex needs (Enteral feeding, bowel, bladder, pain
  • management, respiratory management eg: suctioning/ tracheostomy care)
  • Bespoke moving and handling assessments
  • Dedicated safeguarding team
  • Training and supervision to maintain clinical competencies
  • Assistance with Activities of Daily Living (ADLs): Helping clients with personal care including bathing, dressing and other hygiene factors.
  • Mobility support: Assisting clients in moving round the home which may include hoist support.
  • Nutritional support: Preparing or helping clients to prepare meals, monitoring nutrition and in some cases, including enteral feeding eg; Gastrostomy & Jejunostomy)
  • Medication management: Administering and monitoring medication.
  • Rehabilitation exercises: Assisting clients with physical, occupational or speech therapy exercises to enhance their rehabilitation.
  • Emotional and psychological support: Providing emotional support to improve mental wellbeing and engaging clients in activities that stimulate cognitive function to support memory and communication.
  • Community integration and social support: Helping clients engage in community activities to support integration and encouraging and facilitating hobbies and interests that improve quality of life.
  • Documenting and reporting: Maintaining detailed records of the client’s progress, daily activities and communicating with healthcare providers and case managers to report on the client’s welfare.

  • Assistance with Activities of Daily Living (ADLs): Helping clients with personal care including bathing, dressing and other hygiene factors.

  • Mobility support: Assisting clients in moving round the home which may include hoist support.

  • Nutritional support: Preparing or helping clients to prepare meals, monitoring nutrition and in some cases, PEG or enteral feeding.

  • Medication management: Administering and monitoring medication.

  • Rehabilitation exercises: Assisting clients with physical, occupational or speech therapy exercises to enhance their rehabilitation.

  • Emotional and psychological support: Providing emotional support to improve mental wellbeing and engaging clients in activities that stimulate cognitive function to support memory and communication.

  • Community integration and social support: Helping clients engage in community activities to support integration and encouraging and facilitating hobbies and interests that improve quality of life.

  • Documenting and reporting: Maintaining detailed records of the client’s progress, daily activities and communicating with healthcare providers and case managers to report on the client’s welfare.